EDACO CLOUD provides customers with a comprehensive modern workplace solution that includes Microsoft 365 licensing, advanced technical support, and seamless integration of productivity, collaboration, and security tools.
Modern Workplace Components
Licensing Options
Microsoft 365 Business Basic
Core services including Teams, Exchange, OneDrive, and SharePoint.
Microsoft 365 Business Standard
Includes all Business Basic features plus desktop versions of Office apps (Word, Excel, PowerPoint, Outlook, and OneNote) and additional services like Bookings.
Microsoft 365 Business Premium
Includes all Business Standard features plus advanced security features, device management, and Microsoft Intune.
Enterprise Plans (E3, E5):
Advanced capabilities for larger organizations, including advanced analytics (Power BI Pro), security, compliance tools, and voice capabilities (E5).
Collaboration and Productivity Tools
- Microsoft Teams:For chat, video conferencing, and collaboration.
- SharePoint Online:For document management and team collaboration.
- OneDrive for Business:For secure file storage and sharing.
- Office Apps:Word, Excel, PowerPoint, OneNote for desktop and online use.
- Outlook and Exchange Online:Professional email and calendar services.
Security and Compliance
- Microsoft Entra ID:Identity and access management.
- Microsoft Defender for Microsoft 365:Advanced threat protection.
- Information Protection and DLP:Protect sensitive data and ensure compliance.
- Azure Information Protection:Classify and protect documents and emails.
Device Management and Security
- Microsoft Intune:Manage and secure endpoints.
- Windows Autopilot:Simplify device provisioning.
- Azure AD Conditional Access:Secure access to resources.
Technical Support Offerings
Standard Support
- Helpdesk Support:24/7 access to helpdesk for resolving issues.
- Knowledge Base:Access to self-help resources, FAQs, and documentation.
- Incident Management:Ticketing system for tracking and resolving issues.
Premium Support
- Dedicated Support Team:Direct access to a team of support engineers.
- Proactive Monitoring:Regular health checks and performance monitoring.
- Priority Response:Faster response times for critical issues.
- Custom Training:Tailored training sessions for employees on new tools and updates.
Managed Services
- Fully Managed IT Services:End-to-end management of Microsoft 365 environment.
- Regular Updates and Patching:Ensuring all systems are up-to-date with the latest security patches and features.
- User Management:Managing user accounts, licenses, and permissions.